From WebProNews: "Google's Matt Cutts answered a user question about how the company handles spam complaints in the most recent video upload to the Google Webmaster Central YouTube Channel."
"Cutts says Google does order complaints, and that typically, they try to think about what the impact is on the user. So if they get a spam complaint on a site that a lot of users are going to see, it will get more attention from Google than a spam complaint on a site that almost never gets seen."
Click here for the rest of the story. It's not the most insightful thing ever, but I did find it interesting.