Microsoft Outlook.com / Hotmail Deliverability Troubleshooting

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6 comments:

  1. Do you know anything about Hotmail/live/outlook/microsoft completely blocking emails sent from godaddy email servers "secureserver.net".

    The company I work for uses godaddy for our regular dalily work related emails (no newsletters/marketing).

    I have spf set to include secureserver but none of emails sent make it to any of my microsoft accounts. Ive looked on our godaddy server to find any kind of mail logs and can't find any that are made available to us.

    Any help solving this problem would be greatly appreaciated!

    thanks,

    Brian

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  2. Hey Brian, this is sort of like asking me how to replace the windows in your rental apartment. The key here is you don't own the apartment, so you don't get to make material upgrades to the physical structure. Similarly, you're just a user of Godaddy's mail server. You don't manage it, so you have no insight into what might be causing problems, and no access to the switches that might be necessary to fix the issue. Thus, all you can do is take the issue to Godaddy and ask them to intervene.

    My experiences with Godaddy haven't been positive. I've never been able to get a human response from them. Meanwhile, I see admins from Microsoft and Google both active on various public and private mailing lists, and people are able to reach out to them for help with their respective platforms. Based on that, in your shoes, I'd move your mail away from Godaddy and move it to Microsoft's Office 365 or the Google Apps platform. It doesn't totally prevent this type of problem from ever happening again, but I think getting out of the Godaddy line-of-fire reduces your risks in the long term.

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  3. Hi Al,
    I wonder if you've come across issues with the Unsubscribe app that seems to be added by Microsoft by default in Outlook for Office 365. Even though we send email with authentication in place, the message that shows when clicking on unsubscribe is "It looks like this is a newsletter, but we aren't sure if it is safe to unsubscribe from it using the information provided by the sender. If you don't want to receive from this sender again, you can block it." Then the only option is to click block sender so future emails go to the junk folder. It would seem better to have it function as an unsubscribe. Any insights about this and how to work with it?
    Thanks.
    Philip

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  4. I'd be curious as to what the list-unsubscribe header looks like. Is there one? Does it have the HTTP method or MAILTO method? If there is no list-unsub header, then this response wouldn't be unexpected.

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  5. It looks like we have a MAILTO method that's applied by our ESP - we don't have one coded in our templates (an example at the bottom). Would the absence of the http method be the reason?
    Thanks for your insight.
    Philip

    List-Unsubscribe: (note: domain x'd out)

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  6. Nice article and nice blog.

    Hotmail Aka Outlook have some serious deliverability issues these days, since he changed his MX. Did you notice this problem ?

    Would love to hear your point of view about this!

    Thanks.

    ReplyDelete

Comments policy: Al is always right. Kidding, mostly. Be polite, and you're welcome to join in, even if it's a differing viewpoint.