tag:blogger.com,1999:blog-26753622.post3394851838273949032..comments2024-03-12T10:01:50.959-05:00Comments on Spam Resource: All Things Deliverability: COI Can't Protect Against StupidAl Iversonhttp://www.blogger.com/profile/14312013852191097352noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-26753622.post-84869992140766879272008-07-28T12:07:00.000-05:002008-07-28T12:07:00.000-05:00The tipping point Mark described seems extremely c...The tipping point Mark described seems extremely common -- and sometimes, simply being able to be contacted means you'll get all the vitriol someone's been storing up because they can't yell at the really bad guys directly.<BR/><BR/>Seth Godin touched on this last May, in a post called "angry people are different":<BR/><BR/><A HREF="http://sethgodin.typepad.com/seths_blog/2008/05/angry-people-ar.html" REL="nofollow">http://sethgodin.typepad.com/seths_blog/2008/05/angry-people-ar.html</A><BR/><BR/>I think we can & should have compassion for these poor, bewildered, frustrated users -- but only up to a point. Beyond that point, just break all contact, because there's no way to win when somebody's that angry.J.D.https://www.blogger.com/profile/17585725832746827635noreply@blogger.comtag:blogger.com,1999:blog-26753622.post-63220512026746151532008-07-27T02:42:00.000-05:002008-07-27T02:42:00.000-05:00In the late 90s I ran a bunch of e-newsletters (si...In the late 90s I ran a bunch of e-newsletters (sign-up was also COI) for a business publisher. One week we got a lovely email from a subscriber saying how much he valued the content and thanking us all.<BR/><BR/>The next week, the exact same subscriber sent one of THOSE unsubscribe requests, full of crass language, threats, accusations etc.<BR/><BR/>Go figure.<BR/><BR/>(P.S. I managed to contact him to find out what was going on. He apologized and said he'd reached a personal tipping point in terms of email overload and just snapped. We happened to be first in line.)<BR/><BR/>We also has an ad running on a business website. So, bizarrely, we used to get sent manual unsubscribe requests for that site's emails. Some were so nasty, I actually had to have all contact email routed to me first because some of the other staff couldn't face the language used.Mark Brownlowhttps://www.blogger.com/profile/14575608980026489138noreply@blogger.com