Showing posts with label make it stop. Show all posts
Showing posts with label make it stop. Show all posts

More Misdirected Messages

In what may become a recurring theme, Consumerist reports today about a financial institution sending daily emails to somebody who is not actually a customer of that institution.

If you're sending valuable transactional notifications via email, here are a few questions that I think you should be asking yourself:
  • How do you verify that the owner of an email address is truly the person who submitted that email address?
  • What are your company's policies and procedures for addressing these kind of issues when they occur?
  • Do your customer service representatives know of these policies and are they able to assist when the aggrieved subscriber contacts your company?
When you ask yourself these questions about your own company, what answers do you come up with?

Thinking about this kind of issue gives me the screaming heebie-jeebies. I hope there isn't anything in any of those email messages that could be considered personally identifiable information.

The Transactional Unsub

Is there ever a good reason as to why you, email sender, might want to include an unsubscribe link in your transactional email messages? Why yes, yes there is. This isn't the first time I've seen somebody have to resort to publicly crying "uncle" due to the deluge of misdirected transactional notifications.

July 30, 2012 edit: Here's another example of a misdirected transactional email message causing some recipient grief. It's sad to see the retailer can't do more to make this stop.