How not to handle a spam complaint

My old friend Mike Horwath relates his tale of doing just about everything wrong in response to a spam complaint. Spamming him again after he contacted you, then holding up the phrase "you've been removed" as if it means you've really resolved the issue, implying that the mail must be OK because it "is CAN-SPAM compliant," implying that the spam reporter is lying about the mail being spam, etc.

The smarter among us already know that mail is not spam just because it is CAN-SPAM compliant. Mike doesn't care that the mail was CAN-SPAM compliant, and neither do ISPs. They care about permission and relevancy -- two areas in which has let Mike down with this issue. Content Thieves seem to be pirating content from my own site here at Spam Resource dot com.

Example stolen content:

That seems to be a duplicate copy of my post about Ken Magill's new website. Oddly, they removed Ken's website URL and replaced it with their own.

If you're looking for a reputable co-reg data provider or lead generation partner, might be a poor choice. If they're taking my content and using it in an unethical manner, without my consent, that doesn't give me high confidence about their ethics when it comes to lead generation.

(Thanks for reporter Ken Magill for giving me a heads up about these guys.)

Ken Magill Returns

Number one (in my personal estimation) industry reporter Ken Magill has returned, and in his first newsletter, he drops a interesting tid-bit: apparently Goodmail is for sale. Read it here.

Don't forget to visit Ken's website and sign up for his newsletter -- you can find it over at

Spammer Claims that he is a Victim

Laura Atkins reports on an article from the SJ Mercury News, where, for some odd reason, a spammer is given a platform to cry about how Spamhaus hates him. I don't quite understand, as it is Godaddy who suspended the guy's service. Maybe Spamhaus isn't the only organization out there that hates spam? Most internet service providers and email service providers would shut this guy's access off in a heartbeat, after learning that he's purchasing lists. Why? Because it's spam. But it's legal? OK, it's legal, but irrelevant. It's still spam.

Google: Bulletproof Hosting Provider

Today's post is from Laura Atkins of Word to the Wise. She relates a frustration that I personally share: Google's seeming lack of caring about abuse emanating from their own networks and services. She writes:

What of SRV?

So, SRV records help you publish data for your domain, helping for easy (or auto) configuration of an email client for using mail at that domain. Should I implement SRV records for my domain? Is it widely used by MUAs or mobile devices like iPhones and Android Phones? Is it a security risk to tell people where my IMAP/POP3 servers live? What do you think?