January 2016

Here are ten simple list building tests that I keep in my pocket, to share with folks when they ask. Some are better than others, but most o...

January 20, 2016

Back in my e-commerce days, we used to use this "one weird trick" to help reduce spam complaint rates: We put a prominent "cl...

January 18, 2016

That's a novel way to request unblocking: Boing Boing's Cory Doctorow recently posted a request for an AT&T representative to h...

January 16, 2016

Industry group M3AAWG (the Messaging, Malware and Mobile Anti-Abuse Working Group) just published an overview of what ISP Feedback Loops (FB...

January 14, 2016

Found on the web: Gina Lofaro explains the user experience of finding it hard to unsubscribe . What galls me is that the list owner actuall...

January 13, 2016