Having trouble adding users and domains in GPT V2?
Multiple folks have reached out asking why they're having trouble adding new domains or users in the new Google Postmaster Tools (GPT) V2 interface. In my own testing, adding domains and users generally does work, but with a few notable quirks.
The primary issue is a UI refresh glitch that, I think, leads to user confusion. When you add a new domain or user, the screen doesn't automatically update. You'll see a short status notification (a "toast" message) confirming the addition, but the list stays static until you manually exit and reload.
These are easy to work around.
Domains: After adding a domain, exit the "Add New Domain" screen and reload the "Manage Domains" page. Your domain will appear, though you'll still need to complete DNS verification. (I tested the CNAME method on my wife's bookstore domain, and it verified right away.)
Users: After adding a user to a verified domain, reload the "Manage Users" screen to see the updated access list.
I did find one seemingly genuine bug in my testing: adding a user to a newly verified domain. When I attempted to add a new user to a new domain immediately after verifying it, GPT gave an "Unable to add user" error. If you hit this, sticking to existing owner accounts or giving the domain some time before adding extra users seems to be worth trying. If you've tested this or have any other insight, be sure to let me know.
Google's GPT migration away from V1 is perhaps still underway, and bulk sender feedback tools are rarely high-revenue priority items for mailbox providers. I don't think it's uncommon for new tools (or new versions) to have a few rough edges. Given Google's commitment to V2, I strongly suspect that any bugs will be ironed out soon, so I see no need to panic.
Multiple folks have reached out asking why they're having trouble adding new domains or users in the new Google Postmaster Tools (GPT) V2 interface. In my own testing, adding domains and users generally does work, but with a few notable quirks.
The primary issue is a UI refresh glitch that, I think, leads to user confusion. When you add a new domain or user, the screen doesn't automatically update. You'll see a short status notification (a "toast" message) confirming the addition, but the list stays static until you manually exit and reload.
These are easy to work around.
Domains: After adding a domain, exit the "Add New Domain" screen and reload the "Manage Domains" page. Your domain will appear, though you'll still need to complete DNS verification. (I tested the CNAME method on my wife's bookstore domain, and it verified right away.)
Users: After adding a user to a verified domain, reload the "Manage Users" screen to see the updated access list.
I did find one seemingly genuine bug in my testing: adding a user to a newly verified domain. When I attempted to add a new user to a new domain immediately after verifying it, GPT gave an "Unable to add user" error. If you hit this, sticking to existing owner accounts or giving the domain some time before adding extra users seems to be worth trying. If you've tested this or have any other insight, be sure to let me know.
Google's GPT migration away from V1 is perhaps still underway, and bulk sender feedback tools are rarely high-revenue priority items for mailbox providers. I don't think it's uncommon for new tools (or new versions) to have a few rough edges. Given Google's commitment to V2, I strongly suspect that any bugs will be ironed out soon, so I see no need to panic.
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