As my phone rings for the upteenth time this morning, I grumble to myself silently. It's good to be a popular guy, somebody whom a lot of folks want to call and ask questions of. But, it's a real time suck. Sometimes I feel like it keeps me from getting "real work" done. People will occasionally go outside of the established procedure and call me directly, looking to resolve an issue as quickly as possible. I like to help, and I do when I can. But, there's only one of me, and a lot of people have my phone number.
And then it dawns on me; I'm grumbling about something I myself am guilty of.