How not to handle a spam complaint

My old friend Mike Horwath relates his tale of doing just about everything wrong in response to a spam complaint. Spamming him again after he contacted you, then holding up the phrase "you've been removed" as if it means you've really resolved the issue, implying that the mail must be OK because it "is CAN-SPAM compliant," implying that the spam reporter is lying about the mail being spam, etc.

The smarter among us already know that mail is not spam just because it is CAN-SPAM compliant. Mike doesn't care that the mail was CAN-SPAM compliant, and neither do ISPs. They care about permission and relevancy -- two areas in which has let Mike down with this issue.
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