Some bits of it haven't aged so well. They touch on the idea of "electronic junk mail" that doesn't quite align with modern spam, but the authors also cover some best practice recommendations that perhaps should be considered today. For example:
Respect for Recipients: Users should consider the needs and time of recipients by minimizing unnecessary email chains and being selective with recipients when sending bulk messages.
Clarity and Precision: Email messages should be concise, well-organized, and clear to reduce misunderstandings and unnecessary follow-up.
Privacy and Security: Awareness of the potential for unauthorized access to email underscores the need for careful handling of sensitive or confidential information.
Etiquette Norms: The report advocates for polite and professional tone and language to foster productive and positive interactions.
When dealing with a certain outside vendor I deal with at home (I'll omit their name), some of the emails they send me, asking for information and documentation on a home project have been so bereft of good business writing and lacking in common etiquette that I'm only half joking when I say I'm thinking of forwarding this to them.
Hot off the press! Well, not really. Courtesy of the RAND Corporation, here's a guide (from 1985) entitled Toward an Ethics and Etiquette for Electronic Mail, authored by Norman Shapiro and Robert H. Anderson.
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